IT Service Owner (m/f) - Staff Planning & Timekeeping (Kronos) IKEA IT Germany GmbH Hofheim-Wallau As a Service Owner (m/f) you have the responsibility for the successful delivery of global Human Resource systems;... service owner (f/m) - staff planning & timekeeping (kronos) hofheim-wallau delivery is a global organisation supporting by delivering the solutions needed to run and grow the company we manage 600 applications almost 80000 personal computers and support one of the biggest online services and supply chains in the world this is a challenge we are happy to take on and we aim for smarter solutions both cost-efficient and user-friendly we do this wh inspiration and support from our co-workers that is our contribution to creating a better everyday life for the many people for our branch office in hofheim-wallau we are looking for a service owner (m/f) for our service area human resource / workforce & talent management about the job as a service owner (m/f) you have the responsibily for the successful delivery of global human resource systems the main task is to build and maintain effective and trustful relationship wh the hr communy the service desk and external vendors the assignment includes the delivery of the service according to the service level agreements (slas) and operation level agreements (olas) your assignment establish good relationships wh multinational stakeholders in core business demand delivery and suppliers lead a team of external partners in a multinational environment take action based on the results of the service level agreements (slas) and operation level agreements (olas) monoring represent in vendor governance meetings be responsible for planning follow-up and communication of line activy and delivery plans for the running service optimize the overall efficiency of the services wh an holistic view wh focus on cost consciousness and simplicy ensure compliance to delivery processes routines and methods whin the running services identify areas for improvement provide advice and drive activies steer minor and major enhancement delivery iniatives your profile your knowledge skills and experience: approximately 5 years of proven experience preferably -related universy degree or equal very good understanding of il and working experience in service management and tools approximately 5 years of experience in working wh slas and olas approximately 5 years of experience in vendor management good knowledge of lifecycle management kronos knowledge beneficial preferably knowledge of hr processes very good english language skills (wrten and spoken) german language skills intercultural competence and international experience preferred high abily and experience to lead yourself and others wh high commment to business goals project management skills strong abily to communicate drive business lead change and co-operation very good interpersonal skills wh the abily to establish good relationships flexibily regarding new topics quick understanding of new demands including technical and stakeholder-related topics highly motivated to take responsibily priorize and make necessary decisions even under complex circumstances analytical and strategic mindset abily to identify and propose improvements of processes etc holistic view abily to act and think globally in line wh the needs of and growing together offers an excing and empowering work environment in a global marketplace and as the world's leader in life at home you have exceptional opportunies to grow and develop together wh us you share the vision and ideas and have the desire to develop the business together wh your colleagues you contribute to an environment where people work in the spir of togetherness if this sounds like something you want to be part of there's no time like the present to get in touch - we are eager to get to know you please send us your online application stating your salary requirement and your earliest possible entry date handicapped persons wh equal qualification will be preferred informatiker informatikerin wirtschaftsinformatiker wirtschaftsinformatikerin betriebswirt betriebswirtin bwl informatik informatiker informatikerin wirtschaftsinformatik wirtschaftsinformatiker wirtschaftsinformatikerin -service-manager -service-managerin -service-management vendor-management lieferantenmanagement-software hr-software hr-system helpdesk -support projektmanagement -beratung kronos zeerfassungs-software zeerfassung software workforce management sap-beratung prozessmanagement -dienstleistungen -dienstleister services gmbh 65719 hofheim-wallau wiesbaden hessen ax48222by Informatiker Informatikerin Wirtschaftsinformatiker Wirtschaftsinformatikerin Betriebswirt Betriebswirtin BWL Informatik Informatiker Informatikerin Wirtschaftsinformatik Wirtschaftsinformatiker Wirtschaftsinformatikerin IT-Service-Manager IT-Service-Managerin IT-Service-Management IT Vendor-Management Lieferantenmanagement-Software HR-Software IT Service Owner (m/f) - Staff Planning & Timekeeping (Kronos) As a Service Owner (m/f) you have the responsibility for the successful delivery of global Human Resource systems Hofheim-Wallau Informatiker Informatikerin Wirtschaftsinformatiker Wirtschaftsinformatikerin Betriebswirt Betriebswirtin BWL Informatik Informatiker Informatikerin Wirtschaftsinformatik Wirtschaftsinformatiker Wirtschaftsinformatikerin IT-Service-Manager IT-Service-Managerin IT-Service-Management IT Vendor-Management Lieferantenmanagement-Software HR-Software
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