Stock Plan Service Associate (m/w) Fidelity Worldwide Investment Kronberg im Taunus bei Frankfurt am Main Employee Stock Purchase Plan (ESPP) education, eligibility- and share-holding requirements; equity Award Plan education; support on clients queries e.g. historical distributions, vestings;... be our next and join our team as stock plan service associate (m/f) about stock plan services (sps) is part of management & research (fmr) providing equity compensation administration services to over 300 multinational corporations from its base in the united states within those corporations equity compensation plans are managed and serviced for over 15 million employee participants 150000 of these employees are based outside of the us about the department the european stock plan service center in kronberg / germany is responsible for servicing all stock plan administration requests while providing plan education to international participants in the most efficient manner the team engages with employees of companies that have received deferred compensation from their companies - in the form of grants options stock and employee stock purchase or restricted shares purpose of the role major responsibility and focus is to assist stock plan services participants with a variety of services ie account information and account maintenance education and guidance on all relevant aspects from a participants' perspective your major responsibilities will be: customer service center and participants support activities assist stock plan services participants with a variety of plan administration requests including employee stock purchase plan (espp) education eligibility- and share-holding requirements equity award plan education support on clients queries eg historical distributions vestings participants account maintenance (address changes pin resets etc) account activation and re-certification outbound calls to update or complete account information leverage business partners for guidance and processing maintain high level of participant and plan sponsor satisfaction clarify potential ramifications with participants who are exercising incentive and non-qualified equity compensation products off phone tasks responsible for updates to plan and participant records due to sps plan activities particularly loading and maintaining demographic and award data following a well-documented process our ideal candidate has the following skills and experience: bachelor's degree (or equivalent education with appropriate experience and proven track record) financial / banking background would be a plus 2 years' experience working in a multinational service center environment demonstrated superior customer service skills experience with call recording and monitoring methods ability to input retrieve and interpret data accurately whilst using several computer applications simultaneously interest in finance products and the financial market multi-lingual skills with strong english (level c1/2 or toefl 95+) and proficiency in one or more of the following languages: french italian german dedicated and enthusiastic problem solving skills attention to detail and strong organization skills you will receive an extensive internal training & onboarding program that will prepare you for the new service center role for submitting your application use the following link: stock plan service associate please include a cover letter indicating your salary expectation and your notice period the ideal starting date is november 1st 2015 wwwrecruitmentcom Back Office Bankkaufmann BWL Finanzkaufmann Kundenbetreuung Kundenberatung Aktien Kundenberatung Stock Plan Service Associate (m/w) Employee Stock Purchase Plan (ESPP) education eligibility- and share-holding requirements equity Award Plan education support on clients queries eg historical distributions vestings Kronberg im Taunus bei Frankfurt am Main
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